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not taking care of good paying current customers

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Contributor
Contributor
Posts: 1
Registered: ‎10-24-2013

not taking care of good paying current customers

Message 1 of 8
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It is a shame another big company not taking care of their current customers. offering deals for new customers and not helping out current customers is a great way to loose a customer. my service agreement is up and would save me a good bit to cancell service, have verizon pay to remove hardware then resign next month for a lower rate. just doesnt make good buisness sense.

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Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012

Re: not taking care of good paying current customers

Message 2 of 8
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New customer offers are exactly that, for new customers. If everyone could get special offers then those new customer deals would most likely not exsist. They tell you very clear what you get for how much and that it is a new customer promo when you sign up. They arent obligated to extend it past the original offer. Some cable companies give you entended offers once their new customer promo ends, but a lot don't. Verizon does offer most some kind of deal for resiging a contract with them, but never the same new customer pricing. People really shouldn't be surprised when the new customer pricing ends. Try going elsewhere such as Directv and see if they give you new customer pricing once the offer ends. It wont happen.

At least people get the special pricing. Years ago there was no such thing. It was either pay full price or dont.

 

Also you have to wait 6 months before you can resign up and get new customer pricing again, its not a month.

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Bronze Contributor II
Bronze Contributor II
Posts: 106
Registered: ‎02-15-2009

Re: not taking care of good paying current customers

Message 3 of 8
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Actually when my service was with Brighthouse, they would give you the same promotions as new customers if you called and asked for them. 

 

In addition, when you sign a new contract with Verizon they offer you all kinds of discounts but do not really explain that they will expire in a few months. And in addition to that, whenever Verizon has offered me discounts, they have never made it to the bill and I then have to spend hours on the phone for the next four months when I get my bill to actually have the discounts applied. Actually receiving their "discounts" is exhausting. The very first time I ordered Verizon services it took six months to get a correct bill and I had to contact a local supervisor to receive the bonus card they promised.  Seriously, she dropped it a my office it was so complicated for them to actually fullfill their offers.

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Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012

Re: not taking care of good paying current customers

Message 4 of 8
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@Suzanne7777 wrote:

Actually when my service was with Brighthouse, they would give you the same promotions as new customers if you called and asked for them. 

 

In addition, when you sign a new contract with Verizon they offer you all kinds of discounts but do not really explain that they will expire in a few months. And in addition to that, whenever Verizon has offered me discounts, they have never made it to the bill and I then have to spend hours on the phone for the next four months when I get my bill to actually have the discounts applied. Actually receiving their "discounts" is exhausting. The very first time I ordered Verizon services it took six months to get a correct bill and I had to contact a local supervisor to receive the bonus card they promised.  Seriously, she dropped it a my office it was so complicated for them to actually fullfill their offers.


If you got an extended deal on Brighthouse consider yourself lucky. They were probably desperate. I was never able to get any promo deal past what was offered with them and I hated their service. It was always going out. Not even my family could get discounts after the original promo. I was told sorry nothing we can do. My father in law cant have anyone but Brighthouse and is paying over $300 for the same stuff I have on fios. They told him to bad so sad as well. Even my sister in law who actually works for Brighthouse in Florida says they dont offer extended discounts unless they dont meet their monthly quota or you get lucky.

I've had fios for 3 3/4 years now and have never had an issue.

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Contributor
Contributor
Posts: 1
Registered: ‎11-17-2013

Re: not taking care of good paying current customers

Message 5 of 8
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I'm facing a similar problem, my 2 year promotion is ending in mid December, so I saw the triple play deal, but its only for new customers, I would need to pay more and not recieve the gift card (rebate?)

I chatted online, called, to no avail. I dont qualify as an existing customer for their Best deals!!

My auto insurance company rewards me with lower rates the longer I stay; 24 years now, makes the "we can save you" rates look ridiculous!! My bank sends me offers, my credit card companies offer deals, Every week my grocery store has sales! I get bunuses from K-mart and walmart and my cell phone provider! they ALL reward good customers.

So Verizon sends me 3-4 pieces of mail EVERY week as if I dont already have their triple play service. They advertise on tv constantly to get New customers.

Considering what it cost to get a new customer, you would think SOMEONE in their sale and marketing team would wake the heck up!!! All that money wasted when you lose an existing customer this way.

I'm switching to Comcast.

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Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: not taking care of good paying current customers

Message 6 of 8
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@granite454 wrote:
.. I dont qualify as an existing customer for their Best deals!! ... My auto insurance company rewards me with lower rates the longer I stay ... My bank sends me offers, my credit card companies offer deals ... they ALL reward good customers.

.. I'm switching to Comcast.

 


Have you really asked yourself why this situation prevails?  Another way of phrasing this question is "do we really think these large corporations are all that stupid?"

 

Insurance companies, banks, credit card companies, etc., do what they have to do to gain market and maintain customers.  It's relatively easy to enter such markets and there are plenty of competitors.  They all know it's simple for their customers to jump ship at the sign of a better offer, and they all know that their services are fungible and essentially commodity items.  A credit card is a credit card, and a checkbook is a checkbook.

 

This is definitely not the situation when it comes to ISPs and providers.  There is no product identical to FiOS, or for that matter Comcast, etc.  And switching is not at all simple, as anyone who has tried will know.  When there or only 2 or so players in the game in any given area, you can bet they know what the other guy is doing and will act accordingly.

 

This seems like elementary marketing to me, but perhaps I've been out of the game too long.

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Bronze Contributor II
Bronze Contributor II
Posts: 87
Registered: ‎09-26-2010

Re: not taking care of good paying current customers

Message 7 of 8
(2,042 Views)

AGREE TOTALLY. we just renewed and Lost bundled dis c ount. Now decommissioned webspace. Media manager was updated to a FIOS app but it doesn't recognize Favorites saved on our settop box. Movies ON demand $5.99 when Redbox has them for$1.20 and don't get me started on SPAM EMAIL unfiltered on cellphone data plan.  

 

Better than RCN for customer service by far though.

They Did send us$120 gift card 90 days after renewal but I hate the TV ADS and junk mail ads for cheaper pricing models.

?Clear receiver for free over the air reception? We chose Amazon Prime instead of premium channels! 

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Silver Contributor II
Silver Contributor II
Posts: 325
Registered: ‎06-13-2010

Re: not taking care of good paying current customers

Message 8 of 8
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