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poor customer service and retention policies

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mayswitchsoon
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎07-31-2011

poor customer service and retention policies

Message 1 of 14
(3,127 Views)

Got a voice mail from some V representative wanting to help resolve my problem. Left her "name", a phone # with a NY area code  and a Case # . When I tried to reach her, the recording said that her voice mail was not set up. This could be a new reality show  if it weren't so pathetic for a giant COMMUNICATIONS company.

13 REPLIES 13
DougVZ
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 399
Registered: ‎06-10-2010

Re: poor customer service and retention policies

Message 2 of 14
(3,124 Views)

Very sorry to hear that. I've asked the team to reach back out to you, explaining that you tried to call them back but couldn't leave a message.

Travis_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 77
Registered: ‎02-24-2011

Re: poor customer service and retention policies

Message 3 of 14
(3,111 Views)

Hello! Sorry you're having troubles. I have sent you a PM to assist with your concerns.

Travis S.
Verizon Telecom Social Media Team
mayswitchsoon
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎07-31-2011

Re: poor customer service and retention policies

Message 4 of 14
(3,100 Views)

sorry, what is a pm?  (phone message??)

ornahp
Moderator Moderator
Moderator
Posts: 2,270
Registered: ‎03-10-2011

Re: poor customer service and retention policies

Message 5 of 14
(3,097 Views)

Please check your Private Message Inbox (PM).; It should look like this --

mayswitchsoon
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎07-31-2011

Re: poor customer service and retention policies

Message 6 of 14
(3,080 Views)

On which page is the private message link found?

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: poor customer service and retention policies

Message 7 of 14
(3,077 Views)

Look in the upper right hand corner of this screen and you should see the gold envelope.

Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: poor customer service and retention policies

Message 8 of 14
(3,076 Views)

@mayswitchsoon wrote:

On which page is the private message link found?


Every page here at the forums, in the upper right corner, just click on the envelope. I am not sure, but the envelope may not appear if you do not have Private Messaging turned on in your Profile, if you don't see the envelope go check.

 

Image 104.jpg

 

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

mayswitchsoon
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎07-31-2011

Re: poor customer service and retention policies

Message 9 of 14
(3,069 Views)

Thank you for trying to assist me. PM envelop does not appear on top right corner. Could not find setting for it on account/profile page.

mayswitchsoon
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎07-31-2011

Re: poor customer service and retention policies

Message 10 of 14
(3,052 Views)

Yesterday's voice mail farce was repeated today.

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