Got a voice mail from some V representative wanting to help resolve my problem. Left her "name", a phone # with a NY area code and a Case # . When I tried to reach her, the recording said that her voice mail was not set up. This could be a new reality show if it weren't so pathetic for a giant COMMUNICATIONS company.
Very sorry to hear that. I've asked the team to reach back out to you, explaining that you tried to call them back but couldn't leave a message.
On which page is the private message link found?
Every page here at the forums, in the upper right corner, just click on the envelope. I am not sure, but the envelope may not appear if you do not have Private Messaging turned on in your Profile, if you don't see the envelope go check.
FiOS TV, Internet, and phone user
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248
Thank you for trying to assist me. PM envelop does not appear on top right corner. Could not find setting for it on account/profile page.