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"Erroneous" Chromebook contract extension promotion

"Erroneous" Chromebook contract extension promotion

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Contributor Christian12
Contributor
Posts: 3
Registered: ‎10-18-2018
Message 1 of 2
(173 Views)

I've been researching the last couple of days on changes to plan now that my new customer promotions were up. Today I looked and there was a promotion for a free chromebook wtih a 2 year contract extension. After I "ordered" the contract extension the confirmation page switched from the chromebook I selected, to a chromecast I don't need. When I reached out to an agent on the site, he said it must be an error because there is no chromebook offer. Was ultra helpful and came back asking if I would like the number to cancel my service. Will be checking xfinity options shortly.

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Moderator Moderator
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Posts: 9,122
Registered: ‎03-18-2013
Message 2 of 2
(146 Views)

Hi Christian12,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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