Switch Account

reaching a customer service rep

Posts: 1
Registered: ‎03-23-2017

reaching a customer service rep

Message 1 of 2

I joined 13 months ago and the few times i've had to call customer service the hold time has always been super long just today i was on hold for over 30 minutes when i finally had enough and hanged up.  called the same number but chose sales and the phone was picked up right away.  On line chat doesn't alway work and finding an email or any other way to comunicate is non there unless its very well hiden.  Verizon has the worst customer service i have ever had to deal with and t this point paying the $120 cancellation fee its a blessing.  I still wish i had an email to contact them but at this point if i dont get one before saturday when optimum will change my service over to them i guess they will never hear from me again.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,876
Registered: ‎11-04-2008

Re: reaching a customer service rep

Message 2 of 2

I've had good luck using twitter @verizonsupport.

what's the issue you are trying to resolve?

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.