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redawrds points

Contributor Ezel07
Posts: 1
Registered: ‎03-24-2019
Message 1 of 4

How do I redeem 800 My Rewards+ points to receive 90 days of programming if I want to subscribe to a Premium Channel like HBO since I went to channel 860 to redeem it however it doesn’t give me the option to redeem even though I have 1000+points!!

Contributor Jmontgomery13
Posts: 1
Registered: ‎03-21-2019
Message 2 of 4

I'm having the same problem. I've called Verizon several times but keep getting the run around. It seems like nobody at Verizon knows how to do this either. They keep telling me to go to channel 860 and do it there. However, there is no option to complete this. Where it says use points, the link refers me back to the website. I think this is just another Verizon scam. I had the same problem with the year free Amazon prime as well. Good luck! 

Moderator Moderator
Posts: 1,651
Registered: ‎07-06-2016
Message 3 of 4
Hi Jmontgomery13,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,705
Registered: ‎11-04-2008
Message 4 of 4

Try contacting support on twitter @verizonsupprt

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