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returning equipment

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Contributor gioacchino
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Posts: 2
Registered: ‎06-11-2012
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How do I get them to let me return a digital adapter? They tell me there is a computer glitich and  they can't process my request until they clear a previous order, which I know nothing about.  I talked to three reps and all three said they would call me back.  Never happened.  Until they stop stalling I have to pay for equipment I don't need.  You'd think they  could be more helpful considering I pay about $275 month for triple play, HD, desk top boxes, etc.  I hope you can help.

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