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returning old set top boxes

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Contributor
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Posts: 2
Registered: ‎04-06-2015

returning old set top boxes

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I have 5 old set top boxes that I am trying to return to Verizon. The boxes that the new stuff came in are way too small for the old stuff. I have one return label and one too small box. I looked for a location to return but on line all the locations say the don't accept returns.   Any ideas?

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Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 1,617
Registered: ‎12-02-2012

Re: returning old set top boxes

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You can take them to a UPS store and they will pack and ship them to Verizon for you.

 

Be sure to get a tracking number, a shipping receipt and record the serial numbers.  There have been many reports Verizon not properly recording returned equipment.  Pictures of the STBs might help, too.

 

Good Luck.

 

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Contributor
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Posts: 2
Registered: ‎04-06-2015

Re: returning old set top boxes

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Okay, I'll try it. Thanks

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