I have 5 old set top boxes that I am trying to return to Verizon. The boxes that the new stuff came in are way too small for the old stuff. I have one return label and one too small box. I looked for a location to return but on line all the locations say the don't accept returns. Any ideas?
You can take them to a UPS store and they will pack and ship them to Verizon for you.
Be sure to get a tracking number, a shipping receipt and record the serial numbers. There have been many reports Verizon not properly recording returned equipment. Pictures of the STBs might help, too.