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service outage

Contributor TRX7
Posts: 4
Registered: ‎04-04-2017
Message 1 of 2

I have been getting the run around all morning. All of my service is out. I have opened two tickets since yesterday afternoon, and they keep getting closed stating that my issue is part of a larger outage. I worked with a tech this morning that determined that it is not. But my tikcet was closed stating that it is.  You are about to lose a 10 year plus customer if this doesnt get resolved today!!!!! I need a tech dispatch, but I keeo getting emails stating that a dispatch ois not needed.  TOTALLY UNACCEPTABLE!!!!!!!

Moderator Moderator
Posts: 2,020
Registered: ‎03-10-2011
Message 2 of 2

Hi TRX7,


Your issue has been escalated to a Verizon agents.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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