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service turn off for no reason

Posts: 2
Registered: ‎10-31-2012

service turn off for no reason

Message 1 of 2

My service was turned off for no reason.  When I call to find out why my service was out they first said nonpayment.  I am not behind on my payments.  The person on the phone check and sure enough I am current with my account.  I now have to wait two more days for some one to contact me about getting my service turned back on.  They have been off since Monday night night.  Really what kind of service is this.  Do I not count as a customer?  I wonder how many people this has happen to.  I really think its time to change providers.  I would like to go with the company that has the Hopper. 

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Re: service turn off for no reason

Message 2 of 2

Good Morning,



We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you. 



Tonya D.

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