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switch to Comcast over picture quality
ipswich64
Enthusiast - Level 1
‎08-28-2016 04:57 AM
more than 10 days th is month I have had pixelated images and sound going off and on.I have tried virtual asst on many occasions done troubleshooting.can't affordable price they quote for tech if they blame my t.v.a want to switch to Comcast anyone had success I have been here 18 mos, think my price plan was for 24.mos.thx
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Re: switch to Comcast over picture quality
ThiaB
Moderator Emeritus
‎08-28-2016 09:06 AM

Hi ipswich64,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: switch to Comcast over picture quality
ThiaB
Moderator Emeritus
‎08-28-2016 09:06 AM

Hi ipswich64,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.