I see no way to track inquiries by the tracking confimation number (KMMxxx)? Additionally, confirmation email I receive only has a tracking number.
When I email an inquiry asking for support/questions, I get a confirmation email that it's been submitted only with a tracking number (some KMMxxx number). The confirmation email should also include the subject and text body of my submission. It doesn't. Hence, I can't track my original inquiriy with the confirmation number.
What good is the tracking confirmation number if I have no way to track it?
A couple of options, depending on how you'd like to proceed.
You can post your issue here on the forums and someone can try and help answer whatever question(s) you have, this is a peer to peer support environment, and a lot of help is available.
http://www22.verizon.com/content/ContactUs has all means to contact Verizon for help, including a live chat option. The link loads after the page is fully loaded.
I can also try to get you some help if I know more about the issue.
I switched to fios because I had enough of cables poor customer service. I am finding out that fios is not much difference. Why offer help when help is never any good or reliable. I feel most of the time what I am told is just to stall me until I figure it out myself or I give up. For what I am getting in fios I might as well go back to cable. At least there I don't have to pay as much for poor service or help.