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Solved! Go to Correct Answer
Correct answers
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Hi dissaponted,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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I can send you a PM with the information for the executive line and the email for their CEO if you can't get satisfaction here, just let me know. I too have gotten no where with my problem. One of the reps actually laughed at my wife when she explained to them that my autistic son had used the remote to order foreign languagechannels. Absolutely horrid. I've spoken with close to 10 reps, most of which were superviosrs and have gotten no where. Anyone with common sense could look and see that most follks do not speak 4-5 languages in the home. He also initiated a hockey package that we caught back in October and we cancelled it. We noticed again on our last bill and see we have been charged an additional $150 for that and when I call they say the cancellation was for next year. Really? Give me a break. Not to mention the fact that they have the capability to see that none of this programming is ever even used a quick and easy way to validate my issue assuming the common sense doesn't kick in. I wish you luck with your issue.
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Hi dissaponted,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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Hello dissaponted,
We haven't heard from you and we will be closing your case. Please let us know on this thread if there is anything else we can do for you. Have a great day!
Thanks,
Rachel_VZ
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close case? worst support we have ever seen is verizon... wish my apartment complex support comcast
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