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verizon fios can't find my address

verizon fios can't find my address

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I went online to try and see if I could get fios in my condo unit. They first identified my address correctly then gave me a list of all the other units in my building where my unit was no longer a part of the list. How can other units on my same floor be able to get Fios and my unit not be able to get it?

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