I renewed my 2 year agreement in January (my bill went up $50). I just found out that my husband is getting transferred to Illinois from Maryland. I called to find out if I would be able to transfer my service to Illinois and was told they do not offer the Fios service in Illinois and I would have to cancel my service and pay a $190 ETF! I could understand the charge if I was just cancelling early and going with someone else but I am moving and you do not offer service where I am going. Other companies (Charter) will waive the fee if their service is not offered where you are moving. If I had know that I was moving I would not have signed up for another 2 years. I did not receive any incentives or take any incentives when I signed a new 2 year contract. Life Happens and I would think Verizon would understand that and not penalize its customers under these circumstances.
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