Confused on what I am being billed for?
black420
Newbie

This is for my aunt who is not fluent in English and is confused on the bills she is recieving.

First off, she enrolled in the triple play and later dropped the phone aspect.

But her first bill is charging her:

Current Activity

 

Current Charges

 
10/2511/24Verizon Freedom Essentials
30.00
Current Charges Subtotal
$30.00
 

Change in Service and Partial Month

 
10/1910/24Verizon Freedom Essentials (added)
-4.00
10/22OnePoint Voice Mail Installation
10.00
10/22Line Connection Charge Fiber to the Premise (FTTP) Y
26.00
10/22Order Processing Charge - Account Establishment
20.25
Change in Service and Partial Month Subtotal
$52.25
Current Activity Total
$82.25
 
Why is she being billed separately for the phone aspect?
 
 
Secondly, she is stating that she was never informed of the wireless router price of $139.99?
Is she going to be receiving that amount back once she returns the router? Or is she keeping the router?
 
Thank you for any feedback
 
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Re: Confused on what I am being billed for?
black420
Newbie

My aunt is fluent in Korean. If its possible, please have a Korean agent call her.

Thank you

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Re: Confused on what I am being billed for?
ElizabethS
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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Re: Confused on what I am being billed for?
armond_in_nj1
Master - Level 1

@black420 wrote:
My aunt is fluent in Korean. If its possible, please have a Korean agent call her.

Thank you


There is a possibility that this will happen, but you should be aware that it is a very small possibility.

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