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Contributor
Posts: 2
Registered: ‎10-31-2011
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Email address to send complaint about customer service representative

Please send me an email address that I can use to send a complaint about a particularly rude Verizon customer service representative.

Moderator
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Registered: ‎03-10-2011
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Re: Email address to send complaint about customer service representative

Just a friendly reminder, this is a forum where users help other users. You can contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

Contributor
Posts: 2
Registered: ‎10-31-2011
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Re: Email address to send complaint about customer service representative

[ Edited ]

Ornahp  - That was a very friendly, yet extremely unhelpful response to my post.  Allow me to re-phrase my original post : 

 

Does anyone know of an email address that I can use in order to send a complaint to Verizon regarding a customer service representative?  The support website on the Verizon website is not allowing me to connect to live chat nor to send an email.   The wait time when calling customer support is ridiculously long - like 15 to 20 minutes.  I have no interest in waiting on hold again just to have my call answered by an extremely rude, unhelpful employee of Verizon.

 

Thank you.

Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009
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Re: Email address to send complaint about customer service representative

the email form isn't working?    

Copper Contributor
Posts: 32
Registered: ‎11-24-2010
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Re: Email address to send complaint about customer service representative

Alyssa, I feel your pain. I've been yelled at , sworn at, hung up on, and blatently ignored. I emailed everyone and every department known to verizon with names, times and incidents and nothing happens.

 

Verizon doesn't  care.   I know you are angry but there is nothing you can do. They hire crappy employees. 

Contributor
Posts: 1
Registered: ‎11-29-2012
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Re: Email address to send complaint about customer service representative

I also need an email address for RUDE customer service.

Contributor
Posts: 1
Registered: ‎12-21-2012
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Phone service needs fixed

I have had Verizon phone service and internet for several years and everytime we have a bad storm, the lines go dead..I have called Verizon numerous times, repair tickets are done but yet they are not fixing the problem. All I want is to complain to Verizon via email, which is not available on the website...

Silver Contributor V
Posts: 1,417
Registered: ‎04-10-2012
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Re: Email address to send complaint about customer service representative


JovSo wrote:

I also need an email address for RUDE customer service.


Here's one route:

 

http://www.google.com/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=6&cad=rja&sqi=2&ved=0CGAQFjAF&url...

Contributor
Posts: 2
Registered: ‎12-28-2012
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Re: Email address to send complaint about customer service representative

As of today, 12-12-28, you can not reach live chat or find an email address through the page you offered.

 

Perhaps when you posted it, those features were available, but now, no way.

 

So, people, get out your pen a paper and write a letter. See how that goes.

Contributor
Posts: 2
Registered: ‎12-28-2012
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Re: Email address to send complaint about customer service representative

What email form?

No email form anywhere of the Verizon site.

 

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