Can someone please tell me where to send in a complaint for the online help. WHen trying to upgrade my tv plan it says one price online but is charging me more. When talking to one of the online chat agents, they told me that the price would be the more expensive price and it was due to an issue with the "Create your own bundle" page that the price that I see is incorrect. I feel like this is false advertisement. Online you are advertising that if I want to upgrade it would be $5.00 more per month. Yet you are charging me $10. How is this fair?? I was told that it was "Verizon's policy and price". I see one price and am being charged more. It isn't my problem that there is an issue with your website.
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