Please Help!
KEJ1
Enthusiast - Level 1

I've been a loyal customer with Verizon Wireless  for over 10 years.  I relocated to MD in 2/16 and decided to switch from Direct TV to Verizon  Fios for TV and Internet. Now for the last 20 years I've been with Direct TV and never had any issues and they have great customer Service! I wish I would have stayed with them.  I have been out of service with Verizon for 3 days. The technician came to my house and checked everything and then told me all of my wiring was fine and that it was probably  bees and ants in the Verizon Hub across the street because 3 other people are having the same problem. The technician then said I will have to put in another ticket but I'm not sure when the problem will be fix.  I haven't heard anything from Verizon yet.  This is unacceptable!!! I called yesterday and no one seemed to care and the customer service is awful.  I'm so **bleep** right now that I've decided to cancel my service since I'm paying my money and don't even have service.  I'm even thinking about changing my wireless now. Verizon is the worst company when it comes to customer service. I guess I will be going back to Direct TV or trying Comcast.  

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Re: Please Help!
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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Re: Please Help!
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.