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Contributor
Posts: 1
Registered: ‎04-15-2010
Device: tv, internet, hmfone
Plan: Triple Play
Location: Plano, TX

Verizon Live Chat Online Support

Just wanted to let you know I used the Live Chat tool today for the first time. Great, speedy service and a very knowledgeable representative assisted me with my problem. Took care of my issue (voice mail services, which I didn't know I had...LOL) and surprisingly pleased. Other than finding I had numerous messages out there after arguing with folks that called me saying I didn't have any messages on my answering machine!!! What a hoot! Magali took care of my problem within a few minutes and now I am a happy camper, once again!!!

Wireless Employee Emeritus
Posts: 383
Registered: ‎01-23-2010
Location: Alabama
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Re: Verizon Live Chat Online Support

Well we are happy to hear that you are very pleased with our services and thank you for being our most valuable customer.Smiley Wink

Shayonte
Verizon Wireless
Area Operations


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.






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Registered: ‎09-10-2008
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Re: Verizon Live Chat Online Support

Contributor
Posts: 1
Registered: ‎01-15-2011
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Re: Verizon Live Chat Online Support

[ Edited ]

My daughters cable is not working.  We signed up for Verizon at the end of October.  We never received a bill.  When my daughter left for winter break the cable was on.  When she returned it was turned off.  I contacted the cable company on Thursday morning and they changed the bill address and gave me a balance which was paid at that time.  The agent took me thru the auto pay system.  my confirmation number is {edited for privacy}.  Her phone number is {edited for privacy}  We still do not have service.  How can we restore the service today. 

Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
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Re: Verizon Live Chat Online Support

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus

Contributor
Posts: 3
Registered: ‎01-29-2011
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Re: Verizon Live Chat Online Support

I also used chat a few days ago to complain the "check availability" web page doesn't recognize any address I enter. I asked the chat person to try it for himself, and the response was he could not do that for some reason (privacy or security, I forgot).

 

Really, they could not try entering an address (doesn't need to be mine) into their own website to test if the web site is broken. It sounds like an excuse to not do anything.

 

I was told to call the local office on Monday, which is a long time to wait.

 

Perhaps they should not be rewarded for ending a support chat quickly, but for doing the right thing.

Gold Contributor VI
Posts: 3,149
Registered: ‎09-15-2009
Location: Texas

Re: Verizon Live Chat Online Support


callyoucallme wrote:

I also used chat a few days ago to complain the "check availability" web page doesn't recognize any address I enter. I asked the chat person to try it for himself, and the response was he could not do that for some reason (privacy or security, I forgot).

 

Really, they could not try entering an address (doesn't need to be mine) into their own website to test if the web site is broken. It sounds like an excuse to not do anything.

 

I was told to call the local office on Monday, which is a long time to wait.

 

Perhaps they should not be rewarded for ending a support chat quickly, but for doing the right thing.


Considering that Live Chat is Tech Support, I'm not surprised. You need sales/billing, not tech support. Don't expect the wrong department to help you. It's just unrealistic.

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Contributor
Posts: 2
Registered: ‎01-27-2011
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Re: Verizon Live Chat Online Support

Hi Just Wanted To Let You Know That I Never GOT A Disc With My wireless Modem.Donna

Gold Contributor VII
Posts: 5,544
Registered: ‎09-24-2008

Re: Verizon Live Chat Online Support


DonnaSpinner1 wrote:

Hi Just Wanted To Let You Know That I Never GOT A Disc With My wireless Modem.Donna



What is the brand and model of that wireless modem?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Contributor
Posts: 1
Registered: ‎06-10-2011
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Re: Verizon Live Chat Online Support

im trying to find out when is my phone service schdule time and date

 

 

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