Verizon forgot to close my old account and they're still billing me.

[heon]

I upgraded to FIOS from DSL in February and my Verizon account number was changed after I upgraded. I am receiving two paper bills now. Can you guys fix this for me?

[LawrenceC · Accepted solution]

Hi heon,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.  For billing issues, please contact Verizon during normal business hours.