battery replacement
ijohna
Newbie

The battery in my ONT needs replacement.  I don't have Verizon phone service, do I even need the battery backup?  It's not going to keep my internet and TV service up if the power goes out.

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Re: battery replacement
stereo55
Enthusiast - Level 3

My understanding is the battery backup is more for the phone (landline) for emergencies  if the power goes out  (and not so much for the tv/internet). However , our battery went bad a few weeks ago and it took out ALL our verizon services (tv/internet/phone) when it went . We had to call and have it replaced . Seems to be a semi-common issue after having FIOS for quite a few (4-6-8) years .

I must say Verizon did a nice job on our replacement as they took care of our outage (battery replacement)  with-in a few hours of our service request .