I got an email from Verizon suggesting that I could have solved my recent problem by going online. Hello...if someone other than a robot was sending out those emails, he,she would have realized that my problem was that ALL MY SERVICES WERE OUT...HENCE, NO EMAIL OR INTERNET.
Perhaps you could screen your email replies with a little personal touch? It is very difficult to find a way to contact you other than through the online robot help, which in my experience is useless.
How about some more people to people contact without going through the irritating robot too?
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