Slow DSL service and routine drop outs
jlwheaton
Enthusiast - Level 1

We have had DSL for about 7 years and it has always been somewhat slow, under 400K on the send side.  In the last 6 months we have had to reset for DSL modem a number of times each day because of very slow service.  (We are using the Verizon supplied Westell DSL Model 890-210015-04 Modem.)  Is there a better modem available for customers that are a long way from the central office?

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Re: Slow DSL service and routine drop outs
dslr595148
Community Leader
Community Leader

There are bettter DSL modems than the one that you are using, howerver I am not sure about the distance factor.

With your current modem..

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

#2 Get and post the Transceiver Statistics from it, if you desire to.

As how to get the Transceiver Statistics, that will depend on what other equipment you have besides this DSL modem.

-- Pre setup directions, regardless of what other equipment you have. This assumes that you have a Windows Computer.

#1 Go to dslreports.com ->  FAQs -> Verizon Online DSL FAQ -> Connection -> What is the Westell Modem Browser and how can I interpret it's results?

The direct URL for that page is http://www.dslreports.com/faq/16899

#2 Download that tool and unzip it.

#3 Do not install it at this time.

#4 Make sure that you know how to setup a Static IP on your computer.

a) At http://portforward.com/networking/staticip.htm there is some guides.

b) If your computer has at least two NICs, be sure to which NIC is which.
-- End pre setup - regardless of what other equipment you have. For a Windows Computer.

#5 If you have a RJ-45 WAN port router, most likely the RJ-45 WAN port router has a built in switch in it.

#6 If you have a hub/switch that is not part of a router, this what you do - Otherwise, skip down to (what to do without a hub/switch - not part of a router).

#7 Make that the  hub/switch that is not part of router is only connected to a power supply at this stage.

#8 Disconnect the wire from the Westell at the your RJ-45 WAN port router end.

#9 That wire, if I understand things correctly, goes to the port next to the uplink port of that hub/switch

#10 Connect another wire from the your RJ-45 WAN port router's WAN/Internet/To Modem port.

#11 The other end of the wire that is connected to the your RJ-45 WAN port router's WAN/Internet/To Modem port, connects to any other port the hub/switch but not the uplink port or the port in use by the modem.

#12 Make sure your computer(s) behind the your RJ-45 WAN port router router can still access the net.

#13 One of the reasons that I said that in step 11, is because maybe I made a mistake in step 8 - it is not the port next to the uplink port, it is the uplink port.

 -- End pre setup, if you have a hub/switch that is not part of a router.

#14 Disconnect your computer from behind the your RJ-45 WAN port router router.

#15  Setup a Static that is not in the same subnet as your RJ-45 WAN port route that wired NIC.

For example if the RJ-45 WAN port router's LAN IP is 192.168.1.1, then on that wired NIC...

IP Address: 192.168.2.1
Subnet Mask: 255.255.255.0

#16 As addressed in http://www.dslreports.com/faq/7267


For security precautions, unbind File and Print Sharing and the Client for Microsoft Networks from the second NIC.


#17 If you don't have at least two NICs, well disable that for that NIC.


#18 Connect that wired NIC to any other port of the hub/switch but not the uplink port, port next to the uplink port OR the port in use by the your RJ-45 WAN port router's WAN/Intenet/ To Modem Port.

#19 Now Install the tool that I sent you a link to.

#20


Once installed, don't forget to use ** CTRL-ALT-F7 ** to reveal several "hidden" tabs, the signal levels and error counters, so forth.

#21 In the tool go to DSL tab.

#22 If your computer has two NICs, please post the info from there.

#23 If your computer only has one NIC:

a) Copy down the info from there.

b) Disconnect the computer from behind the hub/switch that is between the Westell modem and the your RJ-45 WAN port router router.

c) Connect the computer to one of the your RJ-45 WAN port router's LAN ports.

d) Change the NIC to use DHCP.

e) Then post the info that you got from there....

---- End directions if you have a hub/switch that is not part of a router.

If you don't have a hub/switch that is not part of a router, consider buying one. A cheapo 4-port hub/switch will do.

What to do without a hub/switch - not part of a router and assuming that you don't want to buy one. :smileywink:

#7 Disconnect the wire from the Westell at the your RJ-45 WAN port router end.

#8 Disconnect your computer from behind the your RJ-45 WAN port router router.

#9 Setup a Static with these settings for your computer's wired NIC.


IP Address: 192.168.1.1

Subnet Mask: 255.255.255.0

#10 Connect your computer using the wire that you disconnected from the Westell.

#11 Now Install the tool that I sent you a link to.

#12


Once installed, don't forget to use ** CTRL-ALT-F7 ** to reveal several "hidden" tabs, the signal levels and error counters, so forth.

#13 In the tool go to DSL tab.

#14

a) Copy down the info from there.

b) Disconnect the computer from the Westell modem.

c) Connect the RJ-45 WAN port router to the Westell modem.

d) Connect the computer to one of the your RJ-45 WAN port router's LAN ports.

e) Change that NIC to use DHCP.

f) Then post the info that you got from there....

^^^

Re: Slow DSL service and routine drop outs
jlwheaton
Enthusiast - Level 1

Thank you very much for the response.  Here is the first data you asked me to get.  Using Google as a reference, I'm about 10 mile from our CO in Williamsburg VA.

Test One

news.giganews.com

1  gw1-g-vlan201.dca.giganews.com (216.196.98.4) 2 ms 0 ms 0 ms

2  g3-0.bb1.dca.giganews.com (216.196.96.62) 0 ms 0 ms 0 ms

3  xe-8-0-7.ar2.iad1.us.nlayer.net (69.31.10.97) 1 ms 2 ms 1 ms

4  TenGigE0-2-4-0.GW7.IAD8.ALTER.NET (152.179.50.93) 0 ms TenGigE0-1-0-0.GW7.IAD8.ALTER.NET (152.179.50.73) 0 ms TenGigE0-2-4-0.GW7.IAD8.ALTER.NET (152.179.50.93) 0 ms

5  0.xe-0-1-1.XL3.IAD8.ALTER.NET (152.63.37.81) 36 ms 0 ms 0 ms

6  0.so-9-3-0.RES-BB-RTR1.verizon-gni.net (152.63.37.118) 2 ms 0.so-3-2-0.RES-BB-RTR1.verizon-gni.net (152.63.32.134) 104 ms 0.ge-1-1-0.RES-BB-RTR1.verizon-gni.net (152.63.34.202) 0 ms

7  P0-0-0-0.NRFLVA-LCR-21.verizon-gni.net (xxxxxxxxxxxxxxx) 14 ms 8 ms 9 ms

8  P8-0.NRFLVA-NRFLVABS-ERXG01.verizon-gni.net (130.81.35.193) 8 ms 8 ms 9 ms

 9 * * *

10 * * *

11 * * *

Test Two

news.giganews.com

1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 1 ms 0 ms 0 ms
2 g3-0.bb1.dca.giganews.com (216.196.96.62) 0 ms 0 ms 0 ms
3 xe-8-0-7.ar2.iad1.us.nlayer.net (69.31.10.97) 1 ms 1 ms 1 ms
4 TenGigE0-2-4-0.GW7.IAD8.ALTER.NET (152.179.50.93) 0 ms TenGigE0-1-0-0.GW7.IAD8.ALTER.NET (152.179.50.73) 1 ms TenGigE0-2-4-0.GW7.IAD8.ALTER.NET (152.179.50.93) 0 ms
5 0.xe-0-1-2.XL4.IAD8.ALTER.NET (152.63.37.157) 1 ms 0 ms 0 ms
6 0.so-0-2-0.RES-BB-RTR2.verizon-gni.net (152.63.30.14) 93 ms 0.ge-11-0-0.RES-BB-RTR2.verizon-gni.net (152.63.30.10) 37 ms 0.so-5-3-0.RES-BB-RTR2.verizon-gni.net (152.63.30.5) 0 ms
7 P0-0-0-0.NRFLVA-LCR-21.verizon-gni.net (130.81.22.41) 7 ms 7 ms 7 ms
8 P0-4-0-0.NRFLVA-LCR-22.verizon-gni.net (xxxxxxxxxxxxxxx) 9 ms 9 ms 13 ms
9 P9-0.NRFLVA-NRFLVABS-ERXG01.verizon-gni.net (130.81.35.195) 10 ms 9 ms 9 ms
10 * * *
11 * * *
12 * * *
Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 208.174.50.33 (208.174.50.33) 46 ms 0 ms 0 ms
3 esr2-xe-7-1-0.amsterdamamx.savvis.net (204.70.207.206) 0 ms 0 ms 0 ms
4 cr2-tengig-0-5-1-0.frankfurtft3.savvis.net (204.70.207.209) 8 ms 9 ms 6 ms
5 cr1-bundle-pos1.NewYork.savvis.net (204.70.196.137) 120 ms 102 ms 101 ms
6 er2-tengig-2-1.NewYork.savvis.net (204.70.198.14) 101 ms 101 ms 101 ms
7 0.xe-9-2-0.BR2.NYC4.ALTER.NET (204.255.168.89) 94 ms 103 ms 94 ms
8 0.xe-1-1-1.NY325-BB-RTR2.verizon-gni.net (152.63.1.206) 102 ms 101 ms 175 ms
9 P0-0-0-0.NRFLVA-LCR-21.verizon-gni.net (130.81.22.41) 110 ms 109 ms 110 ms
10 P0-4-0-0.NRFLVA-LCR-22.verizon-gni.net (xxxxxxxxxxxxxxx) 112 ms 111 ms 111 ms
11 P9-0.NRFLVA-NRFLVABS-ERXG01.verizon-gni.net (130.81.35.195) 102 ms 102 ms 102 ms
12 * * *
13 * * *
14 * * *

Here is a recent speed test:

Download speed: 310 kbps (38.8 KB/sec transfer speed)

Upload speed: 334 kbps (41.8 KB/sec transfer speed)

Thanks again for the response.  I'll work on the modem data tomorrow.

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Re: Slow DSL service and routine drop outs
smith6612
Community Leader
Community Leader

Pretty sure I see the issue already. Either way, get the Modem Information for us as requested by DSLR and that should finalize everything we're looking for.

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