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1.5 mbps DSL disconnects/reconnects

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johnashcroft
Contributor
Contributor
Posts: 2
Registered: ‎01-21-2010

1.5 mbps DSL disconnects/reconnects

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to technical support:

 

i live around hacienda heights, southern california. lately, my DSL connection has been disconnecting and reconnecting. do i have a broken modem or is it because of the recent thunderstorms and downpour around SoCal this week?

 

thanks

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Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: 1.5 mbps DSL disconnects/reconnects

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It's most likely weather related, especially if you're getting hit hard with rain.

 

To be sure and check out whether the line is having a problem or struggling, you'll want to open an internet explorer web browser and navigate to the page http://192.168.1.1/transtat.htm and then post the results here and we can tell you if it's bad or not.  

johnashcroft
Contributor
Contributor
Posts: 2
Registered: ‎01-21-2010

Re: 1.5 mbps DSL disconnects/reconnects

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                                                       D                       U

DSL Speed   (kbps)                1787                    447

Margin (dB)                                9.0                    11.0

Line Attenuation(dB)                61.0                    37.5

Transmit Power(dBm)             14.7                    9.8

 

here's my transtats. is it my modem or its the weather? it only started frizzling out and reconnecting this week.

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