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Ok this has been going on since last year... Paying for 3/768 and have been getting consistent dl speeds of 80, was min 300! Tech support checked lines said no problem, I left them check my pc, again no problem! I replaced line from box outside to inside, new walljack, all new modem and wires and on 4 different pc's and still not right! They absolutely refuse to help and I have been paying for this package the whole time and they don't deliver, to top it off I have Starzplay and have been paying for it and I cannot even use it because my connection is too slow 😞 I could use Starzplay for the fist month because everything was fine then one day poof I basically have fast dial up! Why won't they just do something already!! Anyone have any suggestions, I would appreciate it.
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Run a speed test when you get in tonight. I had our testers re-initialize the programming to your line.
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Re: 6 months and no help, dl speeds extremely slow!
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Do your speeds seem to be slow all the time or are there times it is actually normal?
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Re: 6 months and no help, dl speeds extremely slow!
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It's constant no high and no low 😞 Tried 2 different modems also and still exact same speed!
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Re: 6 months and no help, dl speeds extremely slow!
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@Bear989us wrote:
Ok this has been going on since last year... Paying for 3/768 and have been getting consistent dl speeds of 80, was min 300!
Forgive me if I misunderstood, i'm struggling with the numbers you posted. We offer a service of 3000/768 which correlates to a 3mg service. If you go to http://www.speedtest.net what kind of numbers do you get?
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Re: 6 months and no help, dl speeds extremely slow!
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745 download
108 upload
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Re: 6 months and no help, dl speeds extremely slow!
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oh and I did mean 3000/768 sorry.
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Re: 6 months and no help, dl speeds extremely slow!
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Those numbers are way below where they should be. Did we ever send out a field tech to look at this? If not I would insist on it.
@Bear989us wrote:
Ok this has been going on since last year... Paying for 3/768 and have been getting consistent dl speeds of 80, was min 300! Tech support checked lines said no problem, I left them check my pc, again no problem! I replaced line from box outside to inside, new walljack, all new modem and wires and on 4 different pc's and still not right! They absolutely refuse to help and I have been paying for this package the whole time and they don't deliver, to top it off I have Starzplay and have been paying for it and I cannot even use it because my connection is too slow 😞 I could use Starzplay for the fist month because everything was fine then one day poof I basically have fast dial up! Why won't they just do something already!! Anyone have any suggestions, I would appreciate it.
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Re: 6 months and no help, dl speeds extremely slow!
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No one has ever came nor has it ever been offered! I keep getting bounced around.
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Re: 6 months and no help, dl speeds extremely slow!
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I sent you a private message...
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Run a speed test when you get in tonight. I had our testers re-initialize the programming to your line.