Re: 6 months and no help, dl speeds extremely slow!
Bear989us
Enthusiast - Level 1

OMG Thank you so much speeds now:

2881 download

714 upload

I've been trying to have this resolved since last August 🙂

It's a miracle, LOL

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Re: 6 months and no help, dl speeds extremely slow!
Provider7
Contributor - Level 3
If only they were all this easy...Enjoy Starzplay   🙂
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Re: 6 months and no help, dl speeds extremely slow!
cortplayer
Enthusiast - Level 2

I'm having a similar issue.  New service, paid for 1500/348, but was only getting 20K down.  Did an online support call last night, the tech made some adjustments and told me to power cycle the modem.  After I did, rates were even slower.  Modem reports a line service of 192/448, which is not contract level of service in either direction (down too slow, up too fast).

Is this solvable?  I chose Verizon so I could get a good price and phone/tv/net on one bill, but I was with Comcast before moving to a new house, and have no problem going to them if Verizon can't provide contract level of service.

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