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02-11-2009 10:03 AM
Ok this has been going on since last year... Paying for 3/768 and have been getting consistent dl speeds of 80, was min 300!
Forgive me if I misunderstood, i'm struggling with the numbers you posted. We offer a service of 3000/768 which correlates to a 3mg service. If you go to http://www.speedtest.net what kind of numbers do you get?
02-11-2009 10:55 AM
Ok this has been going on since last year... Paying for 3/768 and have been getting consistent dl speeds of 80, was min 300! Tech support checked lines said no problem, I left them check my pc, again no problem! I replaced line from box outside to inside, new walljack, all new modem and wires and on 4 different pc's and still not right! They absolutely refuse to help and I have been paying for this package the whole time and they don't deliver, to top it off I have Starzplay and have been paying for it and I cannot even use it because my connection is too slow I could use Starzplay for the fist month because everything was fine then one day poof I basically have fast dial up! Why won't they just do something already!! Anyone have any suggestions, I would appreciate it.
Those numbers are way below where they should be. Did we ever send out a field tech to look at this? If not I would insist on it.
02-12-2009 12:27 PM
Run a speed test when you get in tonight. I had our testers re-initialize the programming to your line.