Switch Account

6 months and no help, dl speeds extremely slow!

6 months and no help, dl speeds extremely slow!

Contributor Bear989us
Posts: 7
Registered: ‎12-10-2008
Message 11 of 13

OMG Thank you so much speeds now:


2881 download

714 upload


I've been trying to have this resolved since last August Smiley Happy


It's a miracle, LOL


Silver Contributor III
Silver Contributor III
Posts: 428
Registered: ‎10-11-2008
Message 12 of 13
If only they were all this easy...Enjoy Starzplay   Smiley Happy
Contributor cortplayer
Posts: 3
Registered: ‎02-14-2009
Message 13 of 13

I'm having a similar issue.  New service, paid for 1500/348, but was only getting 20K down.  Did an online support call last night, the tech made some adjustments and told me to power cycle the modem.  After I did, rates were even slower.  Modem reports a line service of 192/448, which is not contract level of service in either direction (down too slow, up too fast).


Is this solvable?  I chose Verizon so I could get a good price and phone/tv/net on one bill, but I was with Comcast before moving to a new house, and have no problem going to them if Verizon can't provide contract level of service.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.