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6 months and no help, dl speeds extremely slow!

6 months and no help, dl speeds extremely slow!

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Contributor Bear989us
Contributor
Posts: 7
Registered: ‎12-10-2008
Message 11 of 13
(3,733 Views)

OMG Thank you so much speeds now:

 

2881 download

714 upload

 

I've been trying to have this resolved since last August Smiley Happy

 

It's a miracle, LOL

 

Silver Contributor III
Silver Contributor III
Posts: 428
Registered: ‎10-11-2008
Message 12 of 13
(3,726 Views)
If only they were all this easy...Enjoy Starzplay   Smiley Happy
Contributor cortplayer
Contributor
Posts: 3
Registered: ‎02-14-2009
Message 13 of 13
(3,684 Views)

I'm having a similar issue.  New service, paid for 1500/348, but was only getting 20K down.  Did an online support call last night, the tech made some adjustments and told me to power cycle the modem.  After I did, rates were even slower.  Modem reports a line service of 192/448, which is not contract level of service in either direction (down too slow, up too fast).

 

Is this solvable?  I chose Verizon so I could get a good price and phone/tv/net on one bill, but I was with Comcast before moving to a new house, and have no problem going to them if Verizon can't provide contract level of service.

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