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American Technical Support DSL

American Technical Support DSL

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Copper Contributor Bedfordite
Copper Contributor
Posts: 14
Registered: ‎09-02-2013
Message 1 of 2
(678 Views)

How do Verizon customers contact local American technicians when there is a service related issue in a community?

 

The people in India do not understand, and do not want to understand, what has been occurring in my vicinity.

 

The DNS equipment assigned to me have been regularly failing this past week.  There is nothing wrong with my DSL circuit.

 

I just received the error message "Sorry, unable to complete the action you requested." - while typing this complaint!!

 

Someone should deny service to the Verizon Brass and extort their credit card accounts like they do to their customers.  Also, send that money to slaves North Korea. 

 

In my day, you paid for something you received.  If you did not receive the service or product, then you did not pay for it. 

 

Perhaps the FCC or Interstate Commerce Commission will be interested in hearing about Verizon’s unfair business practices. 

 

1 REPLY 1
Moderator Moderator
Moderator
Posts: 9,297
Registered: ‎03-18-2013
Message 2 of 2
(675 Views)

Hi Bedfordite,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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