I checked my support case as instructed. I followed the Chat link only to find after a good 10 min of frustration waiting that the CHAT IS NOT FOR DSL customers it is for FIOS, we can't get Fios where I live. I have the onle speed avaiable where I live and now it seems it has been changed to dial up and charged for DSL. So how do we ever reslove this growing problem? I have a new modem, I leave it on all the time as instructed I do not use a filter as the instalation instructions say. It work ed ok for two weeks now it is so slow we can't watch a movie, I can access anything online with out waiting an eternity for a page to open or get timed out. Is verizon interested in fixing this or what?
You have had voice messages left for you by the agent, but have not returned them. At some point you did access the My Support Case link, as you submitted a form with information. If you go back to your profile page and look, My Support Cases appears just where indicated, at the top in the middle. If it does not, please take a screen shot and send it to me in a private message.
They must call the house number not the computer's number We do not have voice mail. They must call the house number as the computer has it's own line and no phone on it. I gave the chat both numbers and both numbers were identified as to what they were. I am not posting it here.
That reply was not directed to you, it was for another user. I have notified the agents that you had difficulty with the chat. Please watch your My Support case for a reply.
So how do we ever reslove this growing problem? I have a new modem, I leave it on all the time as instructed I do not use a filter as instructions say. It work ed ok for two weeks now it is so slow we can't watch a movie, I can access anything online with out waiting an eternity for a page to open or get timed out. Is verizon interested in fixing this or what?
Please explain your setup a bit more for us please. You've mentioned having an house phone but not using DSL fiters as instructed. Is your home phone service with Verizon? If yes, to verify the rest of your house phonesbARE filtered outside already, correct? If not, you need filters on all of the phone equipment connected to the line except for the modem. If you do not have home phone service with Verizon but instead use a VoIP, Cable or cellular provider instead, the phone service and DSL should never share the same lines the DSL connection. They have to be completely isolated.
Seem verizon has a hard time figuring out our set up. We have two phone lines one for the phone and the other for the computer much like two seperate apartments now if I have to put filters on my home phone because I have a computer connected to the dsl on anotheer phone line then there is no need for the expense of a second phone line is there. If that is the case then every appartment dewller needs a filter if one person in the building has DSL and every home in town will need filters if one home in town has a dsl line.
Ok I'll start a new ticket. New modem, folled all instructions. The thing workd find for two weeks. now we are back to the same old stuff. 3 disconnects in the last 30 min. will this ever be resolved? I hope the next tech you give me speaks clearly so that I do not have to ask them to repeat every sentance or just give up because they are unintelligble?
07-11-2013 02:57 PM
Since I have this ticket open I can't open any new ones. The disconnect problem has escalated to intollerable. The constant disconnects and no one will help resolve the problem I can only assume that I need another new modem as that was the solution last month. Now how do I get this problem resolved? I need a US based phone number to call.