How or when will I ever get internet service that stays connected? Already today we have gone from 3 bars to 1 and 3 disconnectes in the past 2 hours. Oh I get it I am not supposed to be on line, my service does not support netflix... so how am I supposed to use my netflix? I can't move to with in the golden mile that Verizon claims is all DSL is good for. HELP me find a servce that actually works.
Oh I am not referring to netflix bars I am referring to the connection. This has been going on for over a year and is getting worst. With bad knees and a bad back having to climb the stairs to where the router is located a dozen times a day is just not worth the agrivation anymore. Verizon does not give a hoot, they can't maintain their equipment when there is a poblem you can't connect to a person you can't get them to remove trees laying on the wires ( as in a dead fallen tree that eventually will take the wires down.) I am about to give up and when I do Verizon is gone internet and phone. We just do not live in town or a development so are inconsequential. Next step the FCC.
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Gotcha. Since you mention dead trees messing with the lines, I assume there is a problem whenever there is wind or a storm in the air?
To get an idea of however the line looks at the moment, please supply some Transceiver statistics to us. If you need help getting this info, please let us know what make and model modem you have in use, and available.
Also to see what Verizon is doing above, look at the top of the page for a yellow envelope and click on it. You likely got a private message. Alternatively, click your profile name anywhere it appears on these forums, and check the top of the page for a Private Support case. Verizon is also likely trying to reach you through there for this issue.
We'll be closing your private support thread as we have not heard back from you in regards to your latest status.
Please reach out to us in this public thread if you need further support.
Thank you for your time,
Ok we followed suggested repairs, a new signalt receiver and we have left it on with out nightly turnoffs After obtaining new connections things worked well for a few weeks now once again we are seeing disconnectes and slowing signals. Movies stop midway and restart. So what are we supposed to do? Or do we need another new conector?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Lawrrence, you keep telling people to go to their profile page and check "My Support Cases" as you did me also. I don't have "My Support Cases" listed anywhere on my profile page and you ended the thread so I couldn't reply to this.