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Bad Internet Connection INCONSISTENT

Bad Internet Connection INCONSISTENT

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Contributor tear728
Contributor
Posts: 1
Registered: ‎08-10-2013
Message 1 of 2
(664 Views)

HI, thanks for taking the time to read this.  I currently have verizon high speed internet, however, it is not from verizon directly.  The internet is provided to me by a local ISP who buys bandwith from verizon.  I do this because I live in the rurals and the local ISP has an antenna up across the valley to support the residents with internet.  Anyways, as of the past 3 weeks, I have had very incosistent internet.  It is not my router, and I do not believe it is the ISP.  The verizon bandwith IP adress that I am using is 108.47.x.xxx.  However, It seems this is a problem coming from a company known as "Telia.net".  Running a Tracert  in CMD in my computer, i come up with these reults:

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\BLANK>tracert. 95.172.65.72
'tracert.' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\BLANKtracert 95.172.65.76

Tracing route to FRAG1N3SVR56 [95.172.65.76]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms GaryRouter [NOT SHARING MY IP]
2 2 ms 1 ms 1 ms NOT SHARING MY IP
3 6 ms 7 ms 6 ms 10.11.2.1
4 10 ms 7 ms 7 ms STILL NOT SHARING IT
5 8 ms 13 ms 10 ms L300.LSANCA-VFTTP-85.verizon-gni.net [173.55.6.1
]
6 16 ms 17 ms 16 ms G0-3-3-6.LSANCA-LCR-21.verizon-gni.net [130.81.4
8.124]
7 18 ms 12 ms 13 ms ae4-0.LAX01-BB-RTR1.verizon-gni.net [130.81.199.
98]
8 22 ms 27 ms 83 ms 0.ae3.XL3.LAX15.ALTER.NET [152.63.6.89]
9 18 ms 19 ms 21 ms TenGigE0-4-0-0.GW4.LAX15.ALTER.NET [152.63.112.7
3]
10 14 ms 26 ms 15 ms teliasonera-gw.customer.alter.net [152.179.21.42
]
11 132 ms 90 ms 208 ms ash-bb3-link.telia.net [80.91.251.253]
12 184 ms 185 ms 187 ms ffm-bb1-link.telia.net [213.155.135.56]
13 185 ms 184 ms 184 ms ffm-b11-link.telia.net [213.155.134.85]
14 966 ms 209 ms 180 ms internap-ic-138405-ffm-b11.c.telia.net [213.248.
98.22]
15 185 ms 180 ms 187 ms border1.po2-8g-bbnet2.fra002.pnap.net [95.172.67
.65]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Blank>

 

As you can see, my ping is all over the place and it seems I have a ton of packet loss at times.  It seems that it really starts going wrong in the Telia.net servers, which are located in  Sweden.  Why this is happening I have no idea.  I live in Southern California so why is my internet tracing back to Sweden?  This is really frustrating and I don't appreciate paying money for such bad service.  Any help would be much welcomed! Thank you VZ community for reading this!

1 REPLY 1
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,367
Registered: ‎12-15-2010
Message 2 of 2
(621 Views)

What you're getting your information from, in regards to Sweden is the WHOIS information. TeliaSonera is a Swedish Telecom company. Your data is actually going to Ashburn, Virginia first and then going to Frankfurt, Germany.

 

You will want to have your ISP speak to Verizon about this issue. What surprises me is it looks like they are using a FiOS connection, rather than a Verizon Business (AlterNet) connection.

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