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Broadband connection drops randomly

Posts: 2
Registered: ‎09-29-2010

Broadband connection drops randomly

Message 1 of 4

I'm getting random connection drops, can happen up to 20 times within an hour. Doesn't seem to be weather and/or sun waves dependent.


Connection Name         Connection Duration     Status          Number of Reconnects
 verizon                                   1 17:05:56                  UP                              135


Software Version:          VER:
Transceiver Revision:
Model Name:                  B90-327W15-06


Vendor ID Code:         4        
Line Mode:                   G.DMT Mode       
Data Path:                     Interleaved      
Transceiver Information         Downstream Path         Upstream Path
DSL Speed (Kbits/Sec)                     2112                               864
Margin (dB)                                          25.5                               14.0
Line Attenuation (dB)                         26.5                               19.0
Transmit Power (dBm)                       17.8                               11.9


Stats                                ATM
Packet Information for: PVC 1
MTU                                 1540
VPI / VCI                          0/35

In Errors                            0
In Discard Packets          0
In Non-Unicast Packets 0
In Unicast Packets          22404827
In Octets                           1614152053

Out Errors                             13
Out Discard Packets          1434352
Out Non-Unicast Packets 196
Out Unicast Packets          14397851
Out Octets                           1612055011

Interface Description         PPP


Any suggestions would be greatly appreciated.



Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,050
Registered: ‎09-24-2008

Re: Broadband connection drops randomly

Message 2 of 4

#1 Did you try connecting your modem directly to the NID?


Points to:


#2 If not, please do and retest those margins and Line Attenuation.

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Posts: 2
Registered: ‎09-29-2010

Re: Broadband connection drops randomly

Message 3 of 4

i'm in apartment building...

oh well, will try to find it.


BTW, what are acceptable/expected values for margin and attenuation i should look for?


Posts: 1
Registered: ‎10-04-2010

Re: Broadband connection drops randomly

Message 4 of 4

For the past week my connection has been dropping constantly; about 20 times per hour. Everything at my end checks out. There is obviously an issue on Verizon's end. Contacting support has not resolved the problem in any way.

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