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Broadband connection drops randomly

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satellitester
Contributor
Contributor
Posts: 2
Registered: ‎09-29-2010

Broadband connection drops randomly

Message 1 of 4
(5,131 Views)

I'm getting random connection drops, can happen up to 20 times within an hour. Doesn't seem to be weather and/or sun waves dependent.

 

Connection Name         Connection Duration     Status          Number of Reconnects
 verizon                                   1 17:05:56                  UP                              135

 

Software Version:          VER:4.04.03.00
Transceiver Revision:   7.2.3.0
Model Name:                  B90-327W15-06

 

Vendor ID Code:         4        
Line Mode:                   G.DMT Mode       
Data Path:                     Interleaved      
 
Transceiver Information         Downstream Path         Upstream Path
DSL Speed (Kbits/Sec)                     2112                               864
Margin (dB)                                          25.5                               14.0
Line Attenuation (dB)                         26.5                               19.0
Transmit Power (dBm)                       17.8                               11.9

 

Stats                                ATM
Packet Information for: PVC 1
MTU                                 1540
VPI / VCI                          0/35

In Errors                            0
In Discard Packets          0
In Non-Unicast Packets 0
In Unicast Packets          22404827
In Octets                           1614152053

Out Errors                             13
Out Discard Packets          1434352
Out Non-Unicast Packets 196
Out Unicast Packets          14397851
Out Octets                           1612055011

Interface Description         PPP

 

Any suggestions would be greatly appreciated.

 

 

3 REPLIES 3
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,051
Registered: ‎09-24-2008

Re: Broadband connection drops randomly

Message 2 of 4
(5,026 Views)

#1 Did you try connecting your modem directly to the NID?

 

Points to: http://www.dslreports.com/faq/1317

 

#2 If not, please do and retest those margins and Line Attenuation.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

satellitester
Contributor
Contributor
Posts: 2
Registered: ‎09-29-2010

Re: Broadband connection drops randomly

Message 3 of 4
(4,977 Views)

i'm in apartment building...

oh well, will try to find it.

 

BTW, what are acceptable/expected values for margin and attenuation i should look for?

 

mboyce11
Contributor
Contributor
Posts: 1
Registered: ‎10-04-2010

Re: Broadband connection drops randomly

Message 4 of 4
(4,854 Views)

For the past week my connection has been dropping constantly; about 20 times per hour. Everything at my end checks out. There is obviously an issue on Verizon's end. Contacting support has not resolved the problem in any way.

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