Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Can I get more speed for free?

Reply
brianh
Contributor
Contributor
Posts: 1
Registered: ‎05-01-2009

Can I get more speed for free?

Message 1 of 5
(7,652 Views)
I signed up for the 768Kbps/128Kbps plan about two years ago. Now that plan appears to be a higher speed of 1 Mbps / Upload up to 384 Kbps. Can I get upgraded this new speed for free?

4 REPLIES 4
MagicMan
Bronze Contributor II
Bronze Contributor II
Posts: 208
Registered: ‎08-10-2008

Re: Can I get more speed for free?

Message 2 of 5
(7,635 Views)
Call your sales office.  Go to the contacts us page and find out the number for you state.  You can also try logging into your account and see if there is an upgrade path under my account.
vztelecom
Bronze Contributor I
Bronze Contributor I
Posts: 50
Registered: ‎04-08-2009

Re: Can I get more speed for free?

Message 3 of 5
(7,571 Views)

Some tech needs to answer this. Techman where are you ?

 

Now you may be able to actually get a better deal by taking a double or triple bundle with phone and internet and get the upgrade to the up to 1mbps and it might be cheaper, but it may or may not actually go faster depending on how far away you are from the central office, your speed will either remain the same or boost, so you don't lose out either way.

prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: Can I get more speed for free?

Message 4 of 5
(7,529 Views)

@brianh wrote:
I signed up for the 768Kbps/128Kbps plan about two years ago. Now that plan appears to be a higher speed of 1 Mbps / Upload up to 384 Kbps. Can I get upgraded this new speed for free?


 

It would depend on the local loop from the Co to your location. I had the same 768kbps service before FIOS was installed. It took sometime before they could get the line clean enough for the 1.5mbps. It may depend on the distance. They should be able to run a local loop test to qualify your line. You would need to contact them and they will need to put in a service request to have your line tested and upgraded if available. I incured no extra charge for the faster speed because it was currently priced at what I was paying. Sort of like the FIOS when it went from 15mbps to 20mbps. All I had to do was call and ask.
HelpDesk
Nickel Contributor
Nickel Contributor
Posts: 30
Registered: ‎09-24-2008

Re: Can I get more speed for free?

Message 5 of 5
(7,110 Views)

Hi brian,

 

Please call us our 1-800-567-6789 to get a free upgrade to 1Mps absolutly for free.

The price would be same for you 768kbps speed

 

 

Thanks
Helpdesk
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title