I am almost in tears, again, and can't believe the frustration. I have had a problem over and over again with my high-speed internet bill and it never gets resolved or adjusted because whomever I am speaking with does not speak English well and is not clear. I got a wrongful overcharge on my bill this month and I have to wait to get a credit for 60 days. Why do I have to wait? I shouldn't of been charged anyway. I just want to speak with someone in the USA who can clearly communicate with me. I am on the phone atleast 45 minutes every time with these people in India and it has caused my cell phone bill to escalate. This headache with Verizon is just about causing me to cancel my service with them. I feel like I hate this company for forcing us to go thru these hassles and not having anyway to speak with someone who speaks my own language. SOOOOO disappointed.
Not sure on the Billing side, but I know for technical support they have a special group for this. Not sure whether they're actually in the US, but they can at least speak English clearly enough to be understood over the phone. You might ask next time if you can be transferred to someone you are able to understand better.
Best of luck!
I was under the impression that billing was actually in america, and it was only the tech support that was outsourced...
It's been years sine I had DSL.... but thats how it use to be anyways....
Like somegirl said
Best o Luck
its the same with a lot of companies . due to extreme taxs in america they move their companies locations to other countries. you can usually get transferred to and american english speaking person if you ask. thats the first thing i ask for when i call .
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