Signed up for Gigabit Internet and the Black Friday Bonus was a year of Prime. Got the e-mail to redeem, which resulted in an error. Talked to CSR who said to try next week. Tried this week and it takes me to My Profile page with no link to redeem. Tried chatting with someone who was no help.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.