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Can't connect to Internet since 12/20/09???? PPP problem

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JohnPlymouth
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Contributor
Posts: 4
Registered: ‎12-28-2009

Can't connect to Internet since 12/20/09???? PPP problem

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I haven't been able to connect to internet here in Plymouth, MA since 12/19? Called numerous time to support and they say it is outage problems in area. My DSL light is steady on modem but when trying to connect the Internet light goes steady red!  Anyone else having this problem in South East MA area? Does it normally take over a week to correct?

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somegirl
Platinum Contributor II Platinum Contributor II
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Posts: 3,149
Registered: ‎09-15-2009

Re: Can't connect to Internet since 12/20/09???? PPP problem

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Outages almost never last a week. Verizon can't afford to leave customers without service for that long. I would suggest contacting Tech Support again. If the agent tells you that it's just an outage, ask to speak to their supervisor.

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TopGun
Copper Contributor
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Posts: 17
Registered: ‎12-19-2009

Re: Can't connect to Internet since 12/20/09???? PPP problem

Message 3 of 5
(9,478 Views)

Hi there,

 

This is a network CO issue or your modem bad that why you get the red light.

What type of modem do you have?

You can login into the gateway using I.E. and verify connectivity here:

 

http://192.168.1.1

 

What does it say ppp up or down?

 

JohnPlymouth
Contributor
Contributor
Posts: 4
Registered: ‎12-28-2009

Re: Can't connect to Internet since 12/20/09???? PPP problem

Message 4 of 5
(9,416 Views)

It shows as "PPP Down" I was fianlly told last night that it is a problem with a T-1 card in central office and it is affecting 16 customers. Does this sound right?

TopGun
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎12-19-2009

Re: Can't connect to Internet since 12/20/09???? PPP problem

Message 5 of 5
(9,369 Views)

Yes the T-1 card is the issue I was speaking about in the CO

How about a kudo here?

Follow up until they correct the issue.

Good luck!

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