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Can't connect to Internet since 12/20/09???? PPP problem

Can't connect to Internet since 12/20/09???? PPP problem

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Contributor JohnPlymouth
Contributor
Posts: 4
Registered: ‎12-28-2009
Message 1 of 5
(9,253 Views)

I haven't been able to connect to internet here in Plymouth, MA since 12/19? Called numerous time to support and they say it is outage problems in area. My DSL light is steady on modem but when trying to connect the Internet light goes steady red!  Anyone else having this problem in South East MA area? Does it normally take over a week to correct?

4 REPLIES 4
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009
Message 2 of 5
(9,249 Views)

Outages almost never last a week. Verizon can't afford to leave customers without service for that long. I would suggest contacting Tech Support again. If the agent tells you that it's just an outage, ask to speak to their supervisor.

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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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Copper Contributor TopGun
Copper Contributor
Posts: 17
Registered: ‎12-19-2009
Message 3 of 5
(9,191 Views)

Hi there,

 

This is a network CO issue or your modem bad that why you get the red light.

What type of modem do you have?

You can login into the gateway using I.E. and verify connectivity here:

 

http://192.168.1.1

 

What does it say ppp up or down?

 

Contributor JohnPlymouth
Contributor
Posts: 4
Registered: ‎12-28-2009
Message 4 of 5
(9,129 Views)

It shows as "PPP Down" I was fianlly told last night that it is a problem with a T-1 card in central office and it is affecting 16 customers. Does this sound right?

Copper Contributor TopGun
Copper Contributor
Posts: 17
Registered: ‎12-19-2009
Message 5 of 5
(9,082 Views)

Yes the T-1 card is the issue I was speaking about in the CO

How about a kudo here?

Follow up until they correct the issue.

Good luck!

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