Ordered service on 7/30. Received the modem the next day. I was scheduled for installation on 8/2. I’ve been calling since 8/2 and have spoken to over 13 reps and have been on the phone for over 7 hours just to be transferred from rep to rep with no resolution. I’m at a loss. I received a voicemail saying that I needed to add voice to the service before it would be installed. I received a phone number during my order on 7/30 but I called to try it anyway. Today (8/4) I was told the previous tenant didn’t close their account and I need to call the landlord. I’ve owned my house since 2004. What to do? Go back to Comcast?
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