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Can't get service

Can't get service

Message 1 of 3

Recently my mother, age 87, moved into the first floor of an owner occupied, two family home.  When we tried to get DSL we were told that it wasnt' available.  But the landlord on the 2nd floor already has DSL,  It's in the house!!!!!  We were told that Cust. srvc. would have to put through a 'loop qualification"  and it would take 24 to 48 hours.  I have been calling almost everyday for almost 2 weeks now, and there is still no qualification.


The service is already in the house!  They have to go past the 1st floor to get to the second.  They should be able to do this over the phone.  What's the problem???


My mom doesn't hear well over the phone.  She also does a lot of writing for newspapers and such.  She needs this service.  I don't understand what the issue is.

Silver Contributor I
Message 2 of 3

Does she have a Verizon Land Line in the Apartment ?

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Message 3 of 3


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