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Cannot Connect to A Website

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Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎09-23-2011

Re: Cannot Connect to A Website

Message 41 of 77
(1,175 Views)

This issue appears to now be resolved, although Cora needs to confirm she can access the site.  I have received confirmation from both registered members who can again reach the site as well as other visitors who had previously been blocked.

 

Many thanks to everyone who assisted as well as Eric_VZ and Anthony_VZ.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,495
Registered: ‎12-15-2010

Re: Cannot Connect to A Website

Message 42 of 77
(1,169 Views)

Looks to be working again on my end. Here's a trace. Granted, if my connection wasn't saturated most of the time I'd have a better looking trace 🙂

 

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\>tracert landzdown.com

Tracing route to landzdown.com [74.55.178.34]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2    62 ms    23 ms    23 ms  10.15.3.1
  3   137 ms    45 ms   138 ms  so-1-1-0-0.BUFF-CORE-RTR1.verizon-gni.net [130.81.13.73]
  4   132 ms   137 ms   137 ms  as4-0.NY325-BB-RTR1.verizon-gni.net [130.81.20.104]
  5   100 ms   127 ms   107 ms  0.xe-3-0-0.BR3.NYC4.ALTER.NET [152.63.2.241]
  6   105 ms   139 ms   126 ms  204.255.168.194
  7   140 ms   183 ms   195 ms  The-Planet.TenGigabitEthernet2-3.ar2.HOU1.gblx.net [64.214.196.58]
  8   123 ms   171 ms   186 ms  e3-2.ibr02.hstntx2.networklayer.com [70.87.253.169]
  9   137 ms   160 ms   183 ms  te2-6.dsr02.hstntx2.networklayer.com [74.55.252.46]
 10   333 ms   161 ms   220 ms  po15.dsr02.hstntx1.networklayer.com [70.87.253.118]
 11   182 ms   194 ms   114 ms  po2.car05.hstntx1.networklayer.com [207.218.245.18]
 12   168 ms   184 ms   137 ms  server01.manageyourpc.com [74.55.178.34]

Trace complete.

C:\Users\>

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Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎01-26-2009

Re: Cannot Connect to A Website

Message 43 of 77
(1,136 Views)
I can now access Landzdown.com again also. Thank you everyone for your time and efforts in this manner. Corrine, my earth bound angel you appears out of the blue just when needed, thank you for escalating.
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Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎09-23-2011

Re: Cannot Connect to A Website

Message 44 of 77
(1,136 Views)

The fix did not last very long.  I'm getting reports of it stopping at the second hop.   Verizons gateway routers found their way before and seem to have gotten lost yet again. 

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Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎01-26-2009

Re: Cannot Connect to A Website

Message 45 of 77
(1,107 Views)

I actually had Landzdown opened in a tab while I worked in anothe tab.  When I returned to the Landzdown tab (after receiving a pm from Kyl331), clicked one of its links, it timed out again.  Now, I also cannot connect to Landzdown.com again.

 

Thank you. 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,495
Registered: ‎12-15-2010

Re: Cannot Connect to A Website

Message 46 of 77
(1,100 Views)

@Corrine wrote:

The fix did not last very long.  I'm getting reports of it stopping at the second hop.   Verizons gateway routers found their way before and seem to have gotten lost yet again. 



That would be correct. We're back to Square one again on my end.

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Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎09-23-2011

Re: Cannot Connect to A Website

Message 47 of 77
(1,096 Views)

I sent a message to Anthony_VZ after ky331 reported to me that he had the same tracert results as previously.  I was assured by him that Verizon had not made any changes. 

 

I've passed this information along to Aaron.  However, he has been traveling, returning home today.  Hopefully he will be able to contact SoftLayer tonight. 

 

Very frustrating. Smiley Sad

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,495
Registered: ‎12-15-2010

Re: Cannot Connect to A Website

Message 48 of 77
(1,056 Views)

I think this may be of Interest. Today for kicks I tried tracing the Landzdown server again, and I seemed to have gotten a different result. Here's a result from this evening:

 

Tracing route to landzdown.com [74.55.178.34]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2     8 ms     9 ms     8 ms  10.15.3.1
  3  10.15.3.1  reports: Destination host unreachable.

Trace complete.

 

 

 

Now I'm back at where I was, with this:

 

Tracing route to landzdown.com [74.55.178.34]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2     9 ms     9 ms     9 ms  10.15.3.1
  3  10.15.3.1  reports: Destination net unreachable.

Trace complete.

 

The two error messages are different but closely related. Something is still hosed  😕

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Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎09-23-2011

Re: Cannot Connect to A Website

Message 49 of 77
(1,046 Views)

Thank you.  I passed along the two tracerts.

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Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎09-23-2011

Re: Cannot Connect to A Website

Message 50 of 77
(990 Views)

To those who cannot access LandzDown, please see if you can get to this site:  http://74.55.178.26/ 

 

The Mobia Systems site is a neighbor site on ThePlanet.  If Verizon customers can access that site, it is a more focused problem with the server or something to do with its IP. 

 

Thanks.

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