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Cannot Get Connection to Work, Please Help!

Cannot Get Connection to Work, Please Help!

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Contributor
Contributor
Posts: 1
Registered: ‎05-22-2009
Message 1 of 2
(4,626 Views)

I just signed up and got the 7500 wireless gateway, set up all the wiring as illustrated (double checked 4 times to be sure).  I have the E4 line going into my computer's jack and its supposed to provide wireless service anyway.  My computer says it recognizes having connectivity, but when I run the Verizon setup CD, it keeps saying it can't connect during the test.  I can't get anywhere on the web with any browser, but I can't see what is wrong.

 

Before anyone asks, my activation date was last Tuesday.  I could really use some help!

1 REPLY 1
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,811
Registered: ‎09-24-2008
Message 2 of 2
(4,593 Views)
Since some how and way, you can access the net - with the computer that you are posting from.

#1 Go to

https://www22.verizon.com/foryourhome/eRepairNet/DSLRepairANR/common/DSL_Repair.aspx

And check the order status.

#2 Also see as need https://www22.verizon.com/foryourhome/eRepairNet/DSLRepairANR/Common/SupportDetails.aspx?case=c18247

^^

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