Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Cannot download the Internet Security Suite

Reply
jaimelangan
Contributor
Contributor
Posts: 1
Registered: ‎02-20-2012

Cannot download the Internet Security Suite

Message 1 of 5
(2,055 Views)

Purchased the VISS yesterday.  Activation went fine.  However, when I attempt to download I am getting the following error:

 

AutoIt Error:

Line -1:

variable used without being declared

 

I called Verizon tech support, who said that it was a Mcafee issue.  I called Mcafee tech support who said it was a windows issue and that I needed to do all of the Windows updates- did that, and still nothing.  

 

Running Windows XP eservice pack 3.

 

Any ideas?

 


 

 

4 REPLIES 4
Roadking10453
Bronze Contributor I
Bronze Contributor I
Posts: 74
Registered: ‎01-18-2012

Re: Cannot download the Internet Security Suite

Message 2 of 5
(2,044 Views)

try a different web browser

 

if you're using IE, try Firefox or Opera or Chrome for example.

one of them will work

glo
Contributor
Contributor
Posts: 1
Registered: ‎02-23-2012

Re: Cannot download the Internet Security Suite

Message 3 of 5
(2,002 Views)

Hi Jaimelangan,  I am having the same exact problem with installing the security package.  Were you able to fix your problem?  I had a verizon assistant helping yesterday with no luck said this was not her expertise??  So, I am still having this problem and have spent a lot of time trying to fix.  Did the web brower change work?  Any info you can give will help.

 

Thanks

Glo

 

cf4282
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-31-2009

Re: Cannot download the Internet Security Suite

Message 4 of 5
(1,412 Views)

ok... go to verizon.com/connect and DL IHA .. it will DL the .NET framework in order for VISS to DL properly. lookup .NET framework if you need to DL (microsoft.com) .. also, check prior to VISS install with preinstall tool:

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

 

you can DL VISS from:

 

http://www.verizon.com/getviss 

 

BUT, it's better to just DL from IHA (In-Home Agent)

tara102375
Contributor
Contributor
Posts: 3
Registered: ‎07-01-2013

Re: Cannot download the Internet Security Suite

Message 5 of 5
(1,196 Views)

did you get any feed back on this? I am having the same issue

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.