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Complaint department
GeoJim1
Enthusiast - Level 2
‎11-26-2014 01:35 PM

Hi -

I will leaving Verizon shortly. I wanted to inform you why. I've tried support, tech, even your message board and NO ONE can cure the problems of my dsl. I've been on hold and disconnected. Had my thread on this board closed out with a message the problem had been solved (NOT!). To add insult to injury, twice I've been asked about adding more service when Verizon cannot even take care of what I've got.

So again: How do I connect (simply) to  your complaint department?

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Re: Complaint department
ElizabethS
Moderator Emeritus
‎11-26-2014 04:20 PM

Hello GeoJim

A technical problem occurred when your issue was escalated, resulting in two private suppor threads being opened. Please use the second link under My Support Cases on your profile page, where an agent is waiting to assist you.

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Re: Complaint department
GeoJim1
Enthusiast - Level 2
‎12-04-2014 08:09 AM

No second link available.

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Re: Complaint department
LawrenceC
Moderator Emeritus
‎12-04-2014 09:37 AM

Hi GeoJim,

Please check your Private Message Inbox. It should look like this -->>

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Re: Complaint department
LawrenceC
Moderator Emeritus
‎01-23-2019 01:15 PM

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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