Hi guys. Trying to pinpoint what's wrong with my connection. I've got a Westell 7500 on DSL. The speed is great, except every so often I'll lose my connection. Happens once every couple of weeks or so and it's usually at night around 8:00. All the lights on the modem/router look normal. But neither one of my 2 computers in the room can get a connection. I can't even log in to the router when this happens. After about an hour the connection appears to fix itself and switch back on. I've tried switching the router off and on to re-establish the connection but it seems to have no effect. Only thing I noticed is when I power-cycle it, the LED on the router labeled "Internet" sometimes remains off. Other times it stays solid green, even though the connection still doesn't work.
When it's back online and I check my transceiver stats they look fine. I can post 'em if you guys want but everything looked within normal range to me and I have no speed problems so I don't think line quality is the issue.
Even if you can't help me solve the problem, I hope someone can at least help me figure out whether it's a faulty router or Verizon's service in the area just shuts down temporarily (service status page never says anything).
Thanks in advance!
You want to connect to the router (usually 192.168.1.1) and login, and then take a look at the log. There is probably some event that is logged at the time you lose service. Once you know what is happening, you have a much better chance of finding it.
I suspect you will discover that something is happening to you DSL connection. The transceiver stats are whatever was negotiated when the link comes up. The problem is the link is probably going down at 8:00 or so, and for wahtever reason (and likely you will have to ask Verizon) stays down for a while.
Had another disconnection. But I was able to get to the router and re-connect right away. Usually doesn't even let me get to the router. Anyways, do these entries from the log mean anything to you guys? I lost the connection at about 22:59.
Oct 26 23:00:32 daemon.err cwmpd[3578]: ddnsWanIPCallback WAN State Down
Oct 26 23:00:30 daemon.notice net_mgr[355]: Routes transitioning to Down state on ppp0.
Oct 26 23:00:30 daemon.notice net_mgr[355]: QoS on ppp0 transitioning to Down state.
Oct 26 23:00:29 daemon.notice pppd[3313]: Westell PPP Environment:device:nas1 linkname:config0 iplocal:173.52.143.220 ipremote:10.32.173.1 ppplogname:root orig_uid:0 connect_time:309909413 bytes_sent:358019859 bytes_rcvd:3455869189 usepeerdns:1 dns1:68.237.161.12 dns2:71.243.0.12
Oct 26 23:00:29 daemon.notice pppd[3313]: Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Oct 26 23:00:29 daemon.notice pppd[3313]: Westell Random Holdoff returning 497 seconds
Oct 26 23:00:29 daemon.warn pppd[3313]: Leaving destroy_pppoesessionfile
Oct 26 23:00:29 daemon.err pppd[3313]: Unlinking PPPoE session file:/WFIO/ppp-config0
Oct 26 23:00:29 daemon.warn pppd[3313]: Enter destroy_pppoesessionfile
Oct 26 23:00:29 daemon.notice pppd[3313]: Westell PPP Environment:device:nas1 linkname:config0 iplocal:173.52.143.220 ipremote:10.32.173.1 ppplogname:root orig_uid:0 connect_time:309909413 bytes_sent:358019859 bytes_rcvd:3455869189 usepeerdns:1 dns1:68.237.161.12 dns2:71.243.0.12
Oct 26 23:00:29 daemon.notice pppd[3313]: Westell phase_hook PHASE=PHASE_DISCONNECT(10)
Oct 26 23:00:29 daemon.info pppd[3313]: Sent 358019859 bytes,received 3455869189 bytes.
Oct 26 23:00:29 daemon.info pppd[3313]: Connect time 5165156.9 minutes.
Oct 26 23:00:29 daemon.notice pppd[3313]: Connection terminated.
Oct 26 23:00:29 daemon.notice pppd[3313]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:173.52.143.220 ipremote:10.32.173.1 ppplogname:root orig_uid:0 connect_time:309909413 bytes_sent:358019859 bytes_rcvd:3455869189 usepeerdns:1 dns1:68.237.161.12 dns2:71.243.0.12
Oct 26 23:00:29 daemon.warn pppd[3313]: pppd[3313] EXIT_PEER_DEAD caused InternetFail light to be lit
Oct 26 23:00:29 daemon.notice pppd[3313]: PPPD Exit Status changed EXIT_OK->EXIT_PEER_DEAD during phase PHASE_ESTABLISH->PHASE_DEAD
Oct 26 23:00:29 daemon.notice pppd[3313]: Westell phase_hook PHASE=PHASE_DEAD(0)
Oct 26 23:00:23 daemon.notice ip-down[3617]: ppp0: 358019859 bytes sent,3455869189 bytes received
Oct 26 23:00:23 daemon.notice ip-down[3617]: ppp0: disconnected;connected for 309909413 seconds
Oct 26 23:00:23 daemon.warn pppd[3313]: Couldn t increase MRU to 1500
Oct 26 23:00:23 daemon.warn pppd[3313]: Couldn t increase MTU to 1500
Oct 26 23:00:23 daemon.notice pppd[3313]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:173.52.143.220 ipremote:10.32.173.1 ppplogname:root orig_uid:0 connect_time:309909413 bytes_sent:358019859 bytes_rcvd:3455869189 usepeerdns:1 dns1:68.237.161.12 dns2:71.243.0.12
Oct 26 23:00:23 daemon.notice pppd[3313]: Westell phase_hook PHASE=PHASE_ESTABLISH(4)
Oct 26 23:00:23 daemon.notice pppd[3313]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:173.52.143.220 ipremote:10.32.173.1 ppplogname:root orig_uid:0 connect_time:309909413 bytes_sent:358019859 bytes_rcvd:3455869189 usepeerdns:1 dns1:68.237.161.12 dns2:71.243.0.12
Oct 26 23:00:23 daemon.notice pppd[3313]: Westell phase_hook PHASE=PHASE_NETWORK(7)
Oct 26 23:00:23 daemon.notice pppd[3313]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:173.52.143.220 ipremote:10.32.173.1 ppplogname:root orig_uid:0 connect_time:309909413 bytes_sent:358019859 bytes_rcvd:3455869189 usepeerdns:1 dns1:68.237.161.12 dns2:71.243.0.12
Oct 26 23:00:23 daemon.notice pppd[3313]: Westell ip_down()
Oct 26 23:00:23 daemon.notice pppd[3313]: Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:173.52.143.220 ipremote:10.32.173.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:68.237.161.12 dns2:71.243.0.12
Oct 26 23:00:23 daemon.notice pppd[3313]: Westell phase_hook PHASE=PHASE_TERMINATE(9)
Oct 26 23:00:23 daemon.notice pppd[3313]: Serial link appears to be disconnected.
Oct 26 23:00:23 daemon.info pppd[3313]: No response to 6 echo-requests
Oct 26 22:51:30 daemon.info dnsmasq[325]: DHCPACK(br0) 192.168.1.21 00:90:4b:e7:f0:11 mussel
Oct 26 22:51:30 daemon.info dnsmasq[325]: DHCPREQUEST(br0) 192.168.1.21 00:90:4b:e7:f0:11
I am not an expert, but it appears that the DSL equipment in the central office has gone 'offline'. I would suggest you contact Verizon Service and ask them why it is happening.
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