DC area checking in. Also having connection problems for the past week or so. Westell 7500, 1.5-3.0MB DSL. Gateway router is connecing at around 400K up/down and sometimes not at all. I'm a network engineer so yeah, I've been through all the usual troubleshooting procedures. Direct ethernet connection, wireless off, logged into the gateway (192.168.1.1.) to see what's going on. Lots of router reboots and no firmware upgrades available, at least not that I can find. From other forum posts, Verizon pushes firmware changes to these Westells automatically but it's still on ver 5.01.00.02 which is what it's been since I got it about 6 months ago.
Had a tech show up a few days ago and he did something in the building phone closet, which got it back to normal, but he didn't say what was going on. They aren't putting in Fios and haven't done anything recently to the building (supposedly). Line tests showed normal while he was here and that it could even carry faster than 1.5 but was rate limited at the CO. Hmm. Well, the service has been nearly flawless until recently so I didn't push that issue, I was just glad to have my Net back. Yesterday it started connecting slow and dropping again, so I spent a couple hours going through the auto-support gauntlet repeatedly this morning, just trying to get to get to a human voice and reopen the ticket. I resorted to calling the tech dispatch number from the earlier visit - repeatedly, since it was just giving me a busy signal or dropping the call. Guess they're kinda slammed. Finally I got the ticket reopened and another tech scheduled to come back "sometime today". Still waiting on that.
Whatever is going on, it's a mess and Verizon isn't owning up to it. Maybe it's new Iphone traffic and they're pushing core config changes and rate limits in a panicky kind of way. Wouldn't be the first time an ISP wasn't ready to handle a new service. In any case I'm certain the problem is not on my end. If this is resolved (or not) I'll update later.
