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DON'T DOWNLOAD THE NEW SECURITY

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janlud
Contributor
Contributor
Posts: 1
Registered: ‎11-06-2010

DON'T DOWNLOAD THE NEW SECURITY

Message 1 of 4
(2,891 Views)

My Laptop is now in the shop being rebuild.  I tried to download the new security, it whipped out all my security.  I spent hours over several days with your support. People first on the chat then on phone.  At one point it knocked my computer out completely, I was able to get it back up.  The next phone call I spent 3 hours several changes in your people, they the (MacAfee expert), work it downloaded he did not wait for it to come up, but when it did I had security errors telling me to delete it.

 

I have wasted hours of my time, now the expense of repair my computer and yet when we open the other computers in our home it still tries to download that security.  The computer expert rebilling my laptop said he know of no one that has been successful downloading.

 

I am canceling the security and seriously looking into another service.

3 REPLIES 3
VZ_Shawn
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 40
Registered: ‎09-15-2010

Re: DON'T DOWNLOAD THE NEW SECURITY

Message 2 of 4
(2,810 Views)

Hi. I'm sorry about your experience. I understand you intend to cancel service however if you change your mind and would like some assistance I'd be happy to help. ShawnG

tjswist1
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-15-2010

Re: DON'T DOWNLOAD THE NEW SECURITY

Message 3 of 4
(2,656 Views)

@VZ_Shawn: I have a similar experience,  see my post for help below.  In a nutshell, I cannot activate my McAfee subscription, McAfee Virtual agent does not fix anything, and I have to uninstall Site Advisor to get my web browsers to run.  I am running a 1.3gig chip with 1.5g of RAM on XP Service pack 3.  Any ideas on how to activate my anti-virus software suscription?

 

http://forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/VISS-problems-McAfee-Subscription-won-...

marcw
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎09-26-2010

Re: DON'T DOWNLOAD THE NEW SECURITY

Message 4 of 4
(2,624 Views)

uninstall McAfee and use Microsoft security essentials. Free/Fast no bloatware.  Much better option. Read up on MSE.

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