×

Switch Account

DSL 3Mbps service dropped to 1.5Mbps

DSL 3Mbps service dropped to 1.5Mbps

Reply
Copper Contributor justRLuck
Copper Contributor
Posts: 6
Registered: ‎07-15-2013
Message 1 of 2
(595 Views)

Verizon has again reduced my "High Speed Interent" to 1.5Mbps. After 7 years of service at or near 3Mbps my speed was reduced to 1.5Mbps in July. I complained and verizon sent me a new modem. No change in speed until a Verizon technician manually increased my down speed to 3.4Mbps. Within the week it remained steady at 2.9Mbps and was stable and satisfactory until three days ago. Verizon is reducing speeds to the minimum rather than providing service at the maximum speeds their equipment is capable of. Why? 

1 REPLY 1
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,369
Registered: ‎12-15-2010
Message 2 of 2
(569 Views)

@justRLuck wrote:

Verizon has again reduced my "High Speed Interent" to 1.5Mbps. After 7 years of service at or near 3Mbps my speed was reduced to 1.5Mbps in July. I complained and verizon sent me a new modem. No change in speed until a Verizon technician manually increased my down speed to 3.4Mbps. Within the week it remained steady at 2.9Mbps and was stable and satisfactory until three days ago. Verizon is reducing speeds to the minimum rather than providing service at the maximum speeds their equipment is capable of. Why? 


Sounds like the ASSIA Optimization system at work. Call Verizon back and have them set the line to the highest speed it will operate at (3M, 5M, 7M...) and make sure they disable the optimizer. If they don't, something like this can very well happen again.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.