Verizon supplied the DSL Modem:
Westell Model 6100
E90-6100 15-06
Rev: J
June 2007
DSL2+Router
Firewall protection is set on the modem's "Firewall Settings". We normally use "Maximum Securiy (High)". When we work on corporate stuff, we switch to "Custom Setting" to allow VPN access. Custom setting is just a simple modification of "Maximum Security" to add VPN enabling lines. These have never caused problems before.
My machines (Apple iMac's) are connected using an Apple Extreme Base Station. The station is connected via ethernet to the modem.
This is the second go-around now since the December 2009 to February 2010 incident.
December 2009 - Random disconnect and reconnect within 30 seconds.
January 2010 - Disconnect about once per hour but reconnect within 30 secs to 1 minute.
February 2010 - Disconnect about once every hour but remained disconnected for up to 2 or 3 minutes. Sometimes disconnects every 20 minutes and stays down for 2 minutes.
Today:
1. Starting about 5/29/2010 - Random freezes, slow down and random disconnect and reconnected within 30 seconds.
2. By 6/2/2010 as I was working online with a client in Asia, DSL was dying every 20 minutes and took 1 minute to reconnect. Day time was OK.
3. By 6/4/2010, day time connection lasted about 1 hour before disconnecting. Night time connection was bad. I could no longer work at night due to interruptions.
4. As of an hour ago, still some random freezes. Nothing yet since about 1100 hr this morning (Monday, 6/14).
I appreciate your help and response. I have also had good experience with your tech-support whenever I had to call. Unfortunately, I cannot afford down time like this when I must work at home. Especially not when I must conduct business and technical support helping my company's customers overseas.
Thank you.
